At Heerok, we understand that purchasing jewelry online can sometimes be a daunting experience. That's why we've implemented a seamless process for returns and resizes, ensuring that your satisfaction remains our top priority with every purchase.

60-Day Returns & Exchanges

We understand that sometimes a purchase may not meet your expectations. That's why we offer free returns and exchanges within 60 days, allowing you to shop confidently knowing that we've got you covered.

Hassle-Free Returns & Exchanges

We strive to make your shopping experience as stress-free as possible. If, for any reason, you're not entirely satisfied with your Heerok purchase, you can return or exchange it within 60 days of receipt. Our hassle-free returns policy is designed to provide you with peace of mind, knowing that we're here to support you every step of the way.

Complimentary Resizes

Finding the perfect fit for your jewelry is essential to us. That's why we offer complimentary resizing services for all rings within 60 days of purchase. Whether you need to adjust the size up or down, our team of expert jewelers will ensure that your jewelry fits perfectly, allowing you to wear it with confidence and comfort.

Free Shipping, Every Time

Enjoy the convenience of free shipping on every order, whether you're receiving your purchase or returning it. Our free shipping service is available for all orders, ensuring that your jewelry arrives safely and securely at your doorstep without any additional cost to you.

Our Return & Exchange Policy

Returning or exchanging your jewelry is simple and straightforward at Heerok:

• Returns & Exchanges By Phone: If you need to return or exchange your item, simply call our dedicated customer service team at 800.691.0952. We'll guide you through the process and provide you with a return shipping authorization number and a complimentary FedEx return shipping label.

• Online Returns For Items Under $1,000: For eligible items under $1,000, you can use our online return portal to initiate your return. Simply follow the instructions to print a FedEx label or drop off your package at a convenient location.

Refunds Made Simple

Once we receive your return, our expert Quality Assurance team will inspect the item to ensure it's in unworn condition. Your refund will be processed promptly, providing you with peace of mind and confidence in your Heerok shopping experience.

Perfect Fit, Guaranteed

If your jewelry doesn't fit quite right, don't worry. Take advantage of our complimentary resizing service within 60 days of purchase to ensure the perfect fit. Just contact us at 800.691.0952, and we'll take care of the rest.

Unmatched Shopping Experience

Discover the Heerok difference today and experience an unmatched shopping experience. With our commitment to quality, convenience, and customer satisfaction, we're here to make your jewelry buying experience effortless and enjoyable. Shop with confidence at Heerok!