Welcome to Heerok, your destination for luxurious lab-grown diamond jewelry online. This cancellation policy is designed to provide clarity and transparency regarding the cancellation of orders, services, or subscriptions on our platform. We strive to ensure a seamless and hassle-free experience for our customers while maintaining fairness and integrity in our cancellation process.

1. Order Cancellation:

At Heerok, we understand that circumstances may arise where you need to cancel your order. Whether you've changed your mind or encountered unforeseen circumstances, we're here to assist you. Here's what you need to know about cancelling your order:

• Cancellation Period: You may cancel your order within [insert number] hours of placing it for a full refund. After this period, cancellation requests will be considered on a case-by-case basis.

• Cancellation Process: To cancel your order, please contact our customer support team at [insert contact details]. Provide your order number and reason for cancellation, and we'll guide you through the process.

• Custom Orders: If your order involves custom-made jewelry, please note that cancellation may not be possible once production has begun. In such cases, we'll work closely with you to find a satisfactory solution.

2. Subscription Cancellation:

For customers enrolled in subscription services or recurring purchases, here's what you need to know about cancelling your subscription:

• Cancellation Options: You have the flexibility to cancel your subscription at any time through your Heerok account settings. Alternatively, you can reach out to our customer support team for assistance.

• Refund Eligibility: Refunds for cancelled subscriptions will be prorated based on the remaining subscription period. Any unused portion of your subscription will be refunded to your original payment method.

• Automatic Renewal: Please be aware that subscription cancellations must be made before the renewal date to avoid automatic renewal charges. We'll send you reminders prior to renewal to ensure you have ample time to make changes to your subscription.

3. Custom-Made Jewelry Cancellation:

Heerok takes pride in offering custom-made jewelry tailored to your specifications. However, we understand that plans may change or preferences may evolve. Here's our policy regarding the cancellation of custom-made jewelry orders:

• Cancellation Window: Custom-made jewelry orders may be cancelled within [insert number] hours of placing the order. Once production has commenced, cancellation may not be possible.

• Design Approval: For custom orders involving unique designs or artwork provided by the customer, we require approval before production begins. Once approved, changes or cancellations may be limited.

• Refund Process: If a custom order is cancelled within the specified window, a full refund will be issued. However, if production has already commenced, the refund amount may be adjusted to cover materials and labor costs incurred up to that point.

4. EMI Purchase Cancellation:

Heerok offers the option to purchase jewelry on Equated Monthly Installments (EMIs) for your convenience. Here's what you need to know about cancelling EMI purchases:

• Cancellation Request: To cancel an EMI purchase, please contact our customer support team as soon as possible. We'll guide you through the process and provide assistance as needed.

• Refund Process: Upon cancellation of an EMI purchase, any payments made towards the purchase will be refunded in accordance with our refund policy. Please allow [insert timeframe] for the refund to reflect in your account.

• EMI Provider Terms: Please note that cancellation of an EMI purchase may be subject to the terms and conditions of the EMI provider. We recommend reviewing these terms for additional information.

5. Changes to Cancellation Policy:

At Heerok, we're committed to continuously improving our policies and procedures to better serve our customers. As such, this cancellation policy may be updated or modified from time to time. We'll notify you of any changes through our website or other communication channels. We encourage you to review this policy periodically for updates.

6. Contact Us:

If you have any questions, concerns, or require assistance regarding our cancellation policy, please don't hesitate to reach out to us. Our dedicated customer support team is available to assist you with any inquiries or issues you may have.

• Customer Support Email: hello@heerok.com
• Customer Support Phone Number: +1 (484) 585 0100
• Live Chat Support: Visit our website and initiate a chat with one of our representatives.

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This cancellation policy aims to provide comprehensive guidance on cancelling orders, subscriptions, custom-made jewelry, and EMI purchases on Heerok. If you have any further questions or require clarification, please don't hesitate to contact us.