Customer Service

At Heerok, we are dedicated to providing you with the highest level of customer service to ensure your shopping experience is seamless, enjoyable, and memorable. Our commitment to excellence is reflected in every aspect of our operations, from the quality of our products to the responsiveness of our support team. Whether you have questions, require assistance, or need guidance, we are here to help you every step of the way.

Our Customer Service Channels:

  • Phone Support:
    For immediate assistance, our customer service hotline is available at 800.691.0952. Our team of knowledgeable representatives is standing by to address any inquiries or concerns you may have, ensuring prompt and effective resolution.

  • Live Chat:
    Connect with us instantly through our live chat feature on our website. Our dedicated support team is ready to assist you in real-time, providing personalized guidance and solutions to your queries.

  • Email Assistance:
    You can also reach us via email at Feel free to send us an email detailing your questions or concerns, and we'll respond promptly with the assistance you need, offering thorough and informative responses to address your needs.

Our Range of Services:

  • 30-Day Returns:
    Enjoy peace of mind with our complimentary 30-day return policy. If for any reason you're not completely satisfied with your purchase, you can return it within 30 days for an exchange or full refund. Return shipping is free for orders within the US, Canada, UK, and Australia.

  • Free FedEx® Shipping:
    We provide free insured FedEx® outgoing shipping on all orders within the US, Canada, UK, and Australia. Additionally, return shipping is free for ring and loose diamond orders within these regions, ensuring a hassle-free shopping experience.

  • Free Ring Sizing:
    Take advantage of our complimentary ring resizing service within the first 60 days for most rings, allowing you to ensure the perfect fit for your jewelry.

  • Custom Jewelry:
    Experience the luxury of personalized jewelry with our custom design services. Whether you're looking to create a unique engagement ring, wedding band, or special occasion piece, our expert artisans can bring your vision to life with meticulous craftsmanship and attention to detail.

  • Flexible Payment Options:
    To accommodate your budget and preferences, we offer a range of payment options, including major credit cards, bank wire transfers, and PayPal. US, Canadian, British, and Australian bank wire payments receive a 1.5% discount, making your purchase even more affordable.

  • International Shipping:
    We proudly ship our exquisite jewelry collection worldwide, ensuring customers from across the globe can enjoy the elegance and beauty of Heerok designs. Contact us to place an international order and explore our shipping options to your location.

  • Lifetime Warranty:
    Enjoy peace of mind with our free lifetime warranty against all manufacturing defects. We stand behind the quality of our products and are committed to ensuring your complete satisfaction with every purchase.

  • Jewelry Insurance:
    Partnered with leading insurance provider Lavalier, we recommend comprehensive jewelry insurance coverage to protect your valuable investments. With coverage that goes beyond standard policies, you can enjoy complete peace of mind knowing your jewelry is safeguarded against loss, damage, or theft.

  • Personalized Consultations:
    Our team of experienced jewelry specialists is available to provide personalized guidance and support throughout your shopping journey. Whether you're seeking advice on selecting the perfect piece, exploring customization options, or requesting additional information, we're here to assist you every step of the way.

  • Track Your Order:
    Easily track the status of your order online to stay informed about its progress and expected delivery date. Once your order is shipped, you'll receive a FedEx tracking number, allowing you to monitor its journey from our workshop to your doorstep.

  • Gift Cards:
    Looking for the perfect gift? Our gift cards are the ideal choice for any occasion, allowing your loved ones to choose their perfect piece from our exquisite collection of lab-grown diamond jewelry.

Get in Touch:

At Heerok, we value your feedback and are always eager to hear from our customers. Whether you have questions, feedback, or suggestions, we encourage you to reach out to us through any of our customer service channels. Your satisfaction is our top priority, and we're committed to exceeding your expectations in every interaction.

Thank you for choosing Heerok for your lab-grown diamond jewelry needs. We look forward to serving you and helping you create cherished moments that last a lifetime.

This comprehensive customer service page highlights our dedication to providing exceptional service and support to our valued customers, ensuring a seamless and enjoyable shopping experience from start to finish.