Welcome to Heerok's comprehensive Buy Back Policy. This policy serves as a guide for customers who wish to return their purchased jewelry items to Heerok for a refund. At Heerok, we value transparency and aim to provide our customers with a hassle-free shopping experience, including flexible options for returning their purchases. Please read this policy carefully to understand the terms and conditions associated with our Buy Back Policy.

1. Introduction

Heerok is a premier destination for luxurious lab-grown diamond jewelry, offering a wide range of exquisite pieces to customers worldwide. We understand the significance of purchasing fine jewelry and strive to ensure that our customers are fully satisfied with their purchases. Our Buy Back Policy is designed to provide customers with peace of mind and flexibility in their shopping experience.

2. Eligibility for Buy Back

To be eligible for the buy-back option, customers must adhere to the following criteria:

• The jewelry item must have been purchased directly from Heerok.
• The item must be in its original condition, with no signs of wear, damage, or alteration.
• Proof of purchase, such as a valid order number or receipt, must be provided.
• The request for buy back must be made within the specified timeframe outlined in this policy.

3. Timeframe for Buy Back

Customers may request a buy back within [insert timeframe, e.g., 30 days] from the date of purchase. This timeframe allows customers ample opportunity to inspect their jewelry items and decide whether they wish to keep them or return them for a refund.

4. Evaluation Process

Upon receiving a buy-back request, our team will initiate an evaluation process to assess the condition of the jewelry item. The evaluation may include the following steps:

• Inspection for any signs of wear, damage, or alteration.
• Verification of the authenticity of the lab-grown diamonds and other materials used in the jewelry.
• Assessment of the overall market value of the item based on current market trends and conditions.

5. Determination of Buy Back Value

The buy-back value of the jewelry item will be determined based on several factors, including:

• The condition of the item and its resale potential.
• The current market value of lab-grown diamonds and other materials used in the jewelry.
• Any applicable depreciation or restocking fees as outlined in this policy.

The final buy-back value offered to the customer will be communicated upon completion of the evaluation process.

6. Depreciation and Restocking Fees

In certain cases, a depreciation or restocking fee may apply to the buy-back transaction. These fees are intended to cover the costs associated with restocking the item and preparing it for resale. The amount of the depreciation or restocking fee, if applicable, will be deducted from the buy-back value of the item.

7. Refund Method

Upon acceptance of the buy-back offer, the customer will be provided with a refund in the original form of payment used for the purchase. Please allow [insert timeframe, e.g., 7-10 business days] for the refund to be processed and reflected in your account.

8. Exclusions

Our Buy Back Policy does not apply to the following:

• Jewelry items that have been customized or personalized according to the customer's specifications.
• Items that show signs of wear, damage, or alteration beyond normal use.
• Purchases made through third-party retailers or other unauthorized channels.

9. Custom-Made Jewelry

For custom-made jewelry items, our Buy Back Policy may vary depending on the nature of the customization and materials used. Customers are encouraged to contact our customer support team for further assistance regarding buy-back options for custom-made jewelry.

10. Changes to Buy Back Policy

Heerok reserves the right to modify or update this Buy Back Policy at any time without prior notice. Any changes to the policy will be communicated to customers through our website or other applicable channels. It is the customer's responsibility to review the policy periodically for updates.

11. Contact Us

If you have any questions, concerns, or require assistance regarding our Buy Back Policy, please don't hesitate to contact us using the following methods:

• Customer Support Email:hello@heerok.com
• Customer Support Phone Number: +1 (484) 585 0100
• Other Contact Information: [Include any additional contact information, such as mailing address or live chat support].

Our dedicated team is here to assist you and ensure that your experience with Heerok is positive and hassle-free.

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This comprehensive Buy Back Policy provides detailed information on the terms and conditions governing the return of jewelry items purchased from Heerok. Adjustments can be made to suit your specific business needs and legal requirements.